HOW DO I PROCEED WITH AN EXCHANGE REQUEST?

You can easily exchange any item purchased from our online store within thirty (30) calendar days from the date of delivery.

Fast and uncomplicated
The most straightforward way to your exchange is to place a new order in our online store. This way you can be sure that your desired item will reach you in the fastest way possible.

MONEY BACK GUARANTEE / RETURN

30-day money-back guarantee / returns

If you are not completely satisfied with an item, please return it to us within 30 days. After receipt and inspection of the goods, we will refund the purchase price to the original means of payment used.

Important note on the guarantee:

Our 30-day money-back guarantee only applies to unused items in their original condition. Please only use the items for the purpose of trying them on, as is usual in a store. If the item has been used beyond the fitting, we reserve the right to demand appropriate compensation.

Your statutory right of withdrawal:

You can of course make full use of your statutory right of withdrawal in the event of a return. We will check whether compensation is required if the goods show signs of use. You can also find further information in our FAQ.

Chargeable return from abroad with DHL

For these countries you will receive a return label for a fee from our logistics partner DHL. In this case, please contact our customer service at 0761-380 90 90 or send us an e-mail to bestellung@schuhe-lueke.de.
Please let us know your customer number, which you will find on your invoice. You will receive the return label by e-mail as a PDF, which you can print out. On this label your sender address and the recipient address of Schuhe Lüke are already listed.
Please note that you are responsible for the price of the shipping costs incurred. 

The following prices apply to the countries listed below:

For all other countries, the shipping costs of the respective logistics service provider apply for the return shipment to Germany.

Return from abroad with another logistics service provider at a charge

Alternatively, you are welcome to assign a logistics partner of your choice with the return of your return. In this case, you will receive a parcel label via your chosen logistics service provider on site. If necessary, it is necessary to label the package with your sender address as well as the recipient address of Schuhe Lüke. This is:

Schuhe Lüke GmbH
Brugesstrasse 45
79224 Umkirch

Our customer service will be happy to answer any questions you may have regarding your return and credit: 

Service hours:
Mon-Fri 8.00 a.m. - 4.00 p.m.

How to reach us:
Tel: 0761-380 90 91
Fax: 0761-380 90 80